Customer Experience Building A Direct-To-Consumer Strategy Mapp & VTEX Launch An Interactive Guide For Successful… AIT News Desk Nov 23, 2021 The international provider of insight-led customer experiences, Mapp, and the world's fastest-growing commerce platform, VTEX, are launching the…
Cloud Richemont Selects AWS As Its Preferred Cloud Provider To Drive Product Innovation AIT News Desk Nov 23, 2021 Global luxury goods leader modernizes its infrastructure with AWS to offer exclusive customer experiences and drive efficiencies across its global…
Customer Experience Dialpad and Zoho Partner to Enhance CRM Functionality for Customers of All Sizes AIT News Desk Nov 17, 2021 New Dialpad-Zoho integration provides sales and contact center agents with contextually relevant customer information to improve customer…
Customer Experience New PagerDuty Capabilities Empower Businesses to Deliver Exceptional Customer Experiences with… AIT News Desk Nov 17, 2021 Fall releases deliver flexible capabilities to map and control services in real time, orchestrate events based on organization-wide data, and move…
Customer Experience Acxiom Partners With Adobe To Deliver Personalized Content-Based Customer Experiences AIT News Desk Nov 15, 2021 Acxiom Real Identity Integrates with Adobe Experience Platform to Bridge the Gap Between Martech and Adtech Ecosystems Acxiom, the customer…
Customer Experience New Research Shows a Persistent Gap between Business Perceptions and Customer Experiences AIT News Desk Nov 10, 2021 In a follow-up to previous research, 7.ai found that customer experience has not significantly improved, and many digital transformations have…
Data Management The Secret To A Successful Black Friday: Data Activation Hayley Strang Nov 9, 2021 As economies reopen and consumers adjust to post-crisis life, marketers face an ongoing period of change. Nevertheless, 2021 looks set to be a big…
Customer Experience DISH Extends Contract with CSG as Long-Standing Revenue Management Provider of Choice AIT News Desk Nov 8, 2021 CSG is transforming the way companies engage with their customers by equipping today’s leading brands with future-ready, innovative solutions that…
Customer Experience Lightspeed Launches New Flagship eCommerce Solution to Retail Customers AIT News Desk Oct 29, 2021 Lightspeed, the one-stop commerce platform for merchants around the world to simplify, scale and create exceptional customer experiences, announced a…
Bots/Intelligent Assistants NICE CXone Accelerates CX Digital Transformation With New Integrated Intelligent Self-Service And… AIT News Desk Oct 28, 2021 The NICE CXone Fall 2021 release drives powerful CSAT improvements by creating frictionless customer experiences that start at brands’ digital…