Sales and Customer Support Accenture Report Finds 3.5x Revenue Growth for Companies That View Customer Service as a Value… AIT News Desk Mar 1, 2022 New research from Accenture reveals that companies which view customer service as a value center, rather than as a cost center, achieve 3.5X more…
Cloud Enterprises Must Utilize Modern Communication Methods to Scale Fast, Says Kaleyra AIT News Desk Feb 28, 2022 Kaleyra, Inc., Chief Business Officer Mauro Carobene said that “enterprises that utilize the latest communication applications as part of their…
Mobility RouteQ Partners with NextBillion.ai To Increase Delivery Efficiency and Reduce Logistics Costs… AIT News Desk Feb 22, 2022 NextBillion.ai will integrate RouteQ's routing capabilities as part of its platform to enhance customer service across ride-hailing, logistics,…
Cloud Esker Launches New Customer Inquiry Management Solution AIT News Desk Feb 16, 2022 Esker, a global cloud platform and leader in AI-driven process automation solutions for finance and customer service functions, announced the launch…
Automation Givaudan Automates Order Management And Accounts Payable Globally With Esker AIT News Desk Feb 10, 2022 Global leader in flavor and fragrance manufacturing drives growth and expansion plans with comprehensive digital transformation Esker, a global cloud…
Voice New Pega Voice AI and Messaging AI Solutions Give Service Agents an Intelligent Copilot for Better,… AIT News Desk Feb 8, 2022 Pegasystems Inc., the software company that crushes business complexity, announced Pega Voice AI and Messaging AI, two new solutions that analyze live…
Security Allied Electronics & Automation Offers New Schneider Electric Image Recognition Tool AIT News Desk Feb 4, 2022 Automated tool, Pixie, provides faster, easier product recognition for on-the-go and on-site customer service customer Allied Electronics &…
Customer Experience Customer Experience Equally Important as Price for Today’s Modern Consumer AIT News Desk Feb 3, 2022 imimobile Good customer service is a key driver of repeat business, according to 75% of respondents 61% are willing to pay more for a better…
Cloud NICE CXone Selected By Leading Australian Vocational Education Provider To Digitally Transform Its… AIT News Desk Feb 2, 2022 Wodonga TAFE achieves greater scalability and flexibility for remote working with NICE’s market-leading CXone cloud platform NICE announced that…
Financial Services Glia Continues Rapid Growth In 2021, Doubling Customer Base, Employee Headcount And Strategic… AIT News Desk Feb 1, 2022 Emerges as Digital Customer Service (DCS) leader, earning industry awards, analyst accolades and praise for category-defining book Glia, a leading…