Sales and Customer Support Talkdesk a Leader in 2020 Gartner Magic Quadrant for Contact Center as a Service AIT News Desk Nov 16, 2020 Talkdesk, Inc., the cloud contact center for innovative enterprises, announced its recognition as a Leader by Gartner in the inaugural multi-regional…
Financial Services Citi Launches “True Name” Feature With Mastercard Across the U.S. AIT News Desk Nov 11, 2020 Eligible credit card customers can now request a new card with their chosen name Today, Citi announced that it is offering transgender and non-binary…
Sales and Customer Support Slingshot And Aptive’s Partnership Improves Retention And Reaches 500K Customer Interactions AIT News Desk Nov 11, 2020 Slingshot serves Aptive Environmental through explosive growth with 100 dedicated agents focused on multiple campaigns, including 24/7, omni-channel…
Martech Study: Consumers Expect Control, Omnichannel Experiences and Personalized Customer Service this… AIT News Desk Nov 10, 2020 More than two-thirds of U.S. consumers expect to do their holiday shopping online this year, while 60% also anticipate hitting brick-and-mortar…
Cloud Avaya Introduces New Avaya Vantage Experience to Increase Remote Worker Productivity and Empower… AIT News Desk Nov 5, 2020 Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced a redesign of its award-winning Avaya Vantage …
Edge Computing Infosys Helps Citizens Energy Group Enhance Customer Experience and B****** AIT News Desk Nov 5, 2020 Improving cost efficiency with a flexible and agile Customer Information System Infosys, the global leader in next-generation digital services and…
Martech allplants Selects Dixa to Deliver Customer Delight AIT News Desk Nov 4, 2020 Vegan food delivery business rethinks customer service to embrace a growing market opportunity whilst maintaining its relationship-based approach…
Cloud Russell Roof Tiles Upgrades and Extends with Infor AIT News Desk Nov 2, 2020 Building products leader moves to multi-tenant cloud to realise savings and future-proof systems Infor announced that Russell Roof Tiles (RRT) has…
Sales and Customer Support New Unbabel Portal Unveiled to Manage Customer Service Language Operations AIT News Desk Oct 29, 2020 Gives Visibility and Analytics Around Subscription and Usage Data to Fully Optimize a Customer Service Team’s Efficiency Unbabel, the AI-powered,…
Sales and Customer Support Zappix and Fonative Team Up to Deliver Secure Next-Gen Self-Service Technology to Contact Centers AIT News Desk Oct 27, 2020 Self-service automation and secure, compliant capabilities have become mission-critical for modern call centers Zappix, the leading Visual IVR and…