Genesys Announces COVID-19 Vaccine Rapid Response
Digital offering will enable companies to use AI-driven chatbots to help address the wave of expected requests for information from more than 330…
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Customer Service
3CLogic Continues to Expand International Presence and ServiceNow Market Share
Leading ServiceNow voice solution provider selected by major European energy firm to improve self-service and customer service experience
3CLogic,…
3CLogic Continues to Expand International Presence
3CLogic, the leading provider of voice-enabled solutions for ServiceNow, announced its selection by a major European energy multinational. The…
Cognigy and Telekom Partner on Conversational AI
Cognigy, a global leader in Conversational AI, and Telekom, a leading telecommunications provider, announced a new partnership aimed at improving the …
ERT and Bioclinica to Merge, Creating a Global Leader in Clinical Trial Endpoint Technology
ERT, a global leader in clinical end-point data solutions, announced that Bioclinica, a technological and scientific leader in clinical imaging, has…
Unbabel Partners with TuneCore for Global Multilingual Support to Empower Independent Artists
Unbabel helps leading independent digital music distributor boost SLAs, customer satisfaction scores while scaling dramatically
Unbabel, the…
Route 101 and Omilia Announce Disruptive New Partnership
Route 101, a leading cloud systems integrator of advanced customer service technology platforms and tools in the U.K., and Omilia, a global provider…
BeyondTrust Adds Remote Support Integration for ServiceNow CSM
New BeyondTrust Remote Support integration with ServiceNow enables support desk efficiencies, faster incident response, and improved “first call”…
e-bot7 Opens up New Markets Thanks to Strong Growth/Market Entry in BeNeLux
e-bot7, a leading provider in the field of Conversational AI, has now entered the BeNeLux and Nordic markets after the expansion into Great Britain …
Santander Consumer Bank Launches New Virtual Agent Powered by Boost.ai
Denmark Banking Industry Set to Be Disrupted by Europe’s Leading Provider of Conversational AI
Boost.ai, a global leader in artificial intelligence…