Zendesk Suite Radically Transforms Enterprise Tech Space with New Messaging Solution
By adding new solution to the Zendesk Suite, the company continues democratizing customer service with new enterprise-grade capabilities designed to…
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Customer Service
SoCalGas Data Analytics Team Named Most Innovative in the U.S.
Utility Analytics Institute Recognizes SoCalGas' Excellence in Data Analytics, Which Has Saved Millions of Dollars for the Company and Its Customers…
Urban Elevator Service Reaches New Heights with New Investment
Urban Elevator Service, one of the largest independent elevator companies in the United States, recently announced a new partnership with Skydeck…
Edgenuity Reports Success Using Smartsheet to Better Support Customers
Smartsheet, the enterprise platform for dynamic work, announced that Edgenuity, a leading provider of online curriculum and instructional services for…
Rubrik Recognized as a 2021 Gartner Peer Insights Customers’ Choice for Data Center Backup &…
The Gartner Peer Insights Customers' Choice Distinction Is Based on Feedback and Ratings from End-User Professionals Who Have Experience Purchasing,…
Uptake Appoints Tim Clutter as VP of Finance
With worldwide operations growing, Clutter joins to lead finance, accounting, and enterprise reporting
Uptake, the leading intelligence system…
EY Announces Alliance With ASAPP to Help Transform Customer Experience in the Digital Age
Leverages ASAPP's artificial intelligence (AI) platform
Helps automate customer service operations and increase agent performance
EY announces an…
Salesforce State of Service Report: Investment in Technology and Reskilling Surge in Service-Driven…
The global pandemic is rewriting the rules of customer service. It has also disrupted the way we are going to move forward. The global leader in CRM,…
SEEPEX Selects OpenText To Manage Mission-Critical Information
Leading global manufacturer looks to improve cost savings, operational efficiency, and speed to market with OpenText
OpenText, announced SEEPEX, a…
ibex Announces Appointment of Two New Board Members
Company Announces Appointment of Gerard Kleisterlee and Bob Dechant, CEO of ibex
ibex announced the appointment of Gerard Kleisterlee, former…