Guest Authors How COVID-19 Could Accelerate AI Adoption in the B2B Marketing Industry Ajay Sathyanath May 13, 2020 It’s easy, in a time like this, to become stuck in the “now” and the “before.” How do I mitigate losses now? How do I get it back to the way things…
Guest Authors 3 Steps to Channel Customer Feedback Into Product Innovation Jim Katzman May 13, 2020 There’s no doubt that optimizing your customer experience (CX) pays off. When products and services come with great experiences, consumers are willing…
Martech LogMeIn Unlocks Untapped Potential of Co-Browsing with Rescue Live Guide AIT News Desk May 12, 2020 Today at CXNext, LogMeIn announced the launch of Rescue Live Guide, which provides instant and secure co-browsing capabilities that enable customer…
Guest Authors The Lesser-Known Benefits of Tech Support for Retailers Emily Rickman May 11, 2020 For years, electronics retailers have been providing tech support to better serve their customers and stand out from the ever-growing competition.…
Analytics Five9 Partners with Zoom to Provide Enhanced Agent-Expert Consultation AIT News Desk May 8, 2020 Joint Customer Live with Agent-Expert Consultation - Now Offered on Top of Five9 Integration with Zoom Phone Five9, Inc., a leading cloud contact…
The Future BIZDEV: The IA for Business Development and Strategic Partnerships Promotes Cross-Company… AIT News Desk May 8, 2020 New Trade Group for Business Development and Strategic Partnership Professionals Brings Networking, Training, and Professional Development…
Guest Authors Interactive Avatars are the New Era of Artificial Intelligence in the Workforce Tyler Krueger May 7, 2020 Artificial Intelligence has already become an integral part of many tasks in the workforce. Until now, it has been limited to functions like data…
SaaS New Data From Kustomer Reinforces The Critical Role Of Customer Service During The COVID-19 Crisis AIT News Desk May 6, 2020 Increased Customer Inquiries, Complex Issues And Demand For Greater Efficiencies Challenge Underprepared Remote Customer Service Teams — Kustomer,…
SaaS Pega Customer Service Unified Messaging Edition Solves Complex Problems for Agents and Customers AIT News Desk May 5, 2020 New fast-deploying SaaS solution centralizes messaging channels to help agents better handle today’s increasing volumes of customer service inquiries…
Technology uBreakiFix Repairs Smartphones, Computers, and More at New Paul Huff Parkway Location AIT News Desk May 4, 2020 New Cleveland Business Aims to Keep Community Connected During Social Distancing Electronics repair shop uBreakiFix is now open at 696 Paul Huff…