Customer Service

Increased Customer Inquiries, Complex Issues And Demand For Greater Efficiencies Challenge Underprepared Remote Customer Service Teams — Kustomer,…

New fast-deploying SaaS solution centralizes messaging channels to help agents better handle today’s increasing volumes of customer service inquiries…

New Cleveland Business Aims to Keep Community Connected During Social Distancing  Electronics repair shop uBreakiFix is now open at 696 Paul Huff…

New leadership hires underscore ThousandEyes’ commitment to customer success and product innovation ThousandEyes, the Internet and Cloud…

Glia, a leader in enterprise Digital Customer Service solutions, announced that it has been named in Gartner's recent report, The 2020 Gartner Market…

C3.ai, a leading innovator in enterprise AI software for accelerating digital transformation, announced plans to collaborate with Microsoft Corp. to…

Automation Anywhere, a global leader in Robotic Process Automation (RPA), today announced a new AI-powered bot to help airlines and hotels speed the…

 Business Intelligence Group has named Pipedrive a winner in the 2020 Excellence in Customer Service Awards. "Customer service is a total team…

Insight Connected Platform democratizes smart space technology, making IoT faster to deploy and easier to manage for businesses, communities…

Talkdesk’s flexible, scalable and reliable cloud solution displaces legacy on-premises solution for more than 200 TAP agents to ensure business…