Genesys

Inaugural Sustainability Report Outlines Company's Path to Achieving Carbon Neutrality, Improving Employee Representation and Positively Impacting One…

Customer experience pioneer to enable companies to deliver high-touch customer engagement at scale with Messenger API for Instagram With more…

Remote assistance innovator adds Larsen & Toubro, Engage as strategic investors Help Lightning, one of the leading providers of remote visual…

AI Daily Roundup starts today! We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in …

Bold360 joins Genesys in delivering the next frontier of digital customer experience Genesys, a global leader in cloud customer experience and …

Company's Expanded API Portfolio Backed by Dedicated Global IP Network Creates Leading Option for Enterprises With Mission-Critical Communications…

The combination is set to advance its Experience as a Service vision and deliver the next frontier of digital customer experience Genesys, a global…

1 in 6 people confess to having called customer service just to talk to someone; study finds increased interactions with customer service tied to…

- New bookings growth up nearly 130 percent for Genesys Cloud and more than 70 percent for Genesys Engage Cloud and Subscription year over year;…

Mindsay’s chatbots integrate with Genesys Cloud to provide a better customer experience and empower agents Mindsay’s customer service automation…