Genesys

Battles to lead audit committee; company adds new chief accounting officer Sharon Virag Genesys, a global leader in cloud customer experience and…

Global cloud contact center leader teams with the GigCX platform trailblazer to usher in the era of brand-advocate powered customer service Genesys,…

Digital offering will enable companies to use AI-driven chatbots to help address the wave of expected requests for information from more than 330…

Gong, the revenue intelligence platform leveraging artificial intelligence to transform revenue teams, announced the launch of its Complete Coaching…

New Genesys Digital business unit led by Barry O’Sullivan builds on the company’s leadership in customer experience and AI Genesys, a global leader…

Russian digital services operator Tricolor has turned to Orange Business Services to modernize its customer service activities, leveraging technology…

Cloud Customer Experience Provider Recognized as a Leader in Worldwide Report Genesys, the global leader in cloud customer experience and contact…

Synamedia, the world's largest independent video software provider, announced the appointment of proven tech business leader Paul Segre as CEO, with…

Tenfold helps unlock the powerful capabilities of Einstein Call Coaching for customers looking to increase sales effectiveness and efficiency while…

The Australian-born company deploys the latest update to its Australian Language model ASR to drive a more personalized journey to Australian…