Analytics NICE Actimize Chosen by LGT to Address Global Regulatory Needs and Drive a Unified Financial Crime… AIT News Desk Apr 1, 2022 NICE Actimize brings together its advanced technology and domain expertise to support LGT’s immediate regulatory requirements and new and emerging…
Customer Experience NICE Achieves Perfect Scores for Overall Vendor Satisfaction and Product Innovation in Workforce… AIT News Desk Mar 30, 2022 Leading in market share, NICE gains flawless ratings for customer satisfaction in the agent self-service, product and ongoing service and…
Cloud NICE Actimize Named Category Winner for Suitability in Inaugural 2022 WealthTech Americas Awards AIT News Desk Mar 29, 2022 Focusing on behavioral intelligence, NICE Actimize’s Sales Practices & Suitability solution helps align investment recommendations to a customer’s…
Cloud NICE Brings Digital Customer Experiences to Singapore with the Launch of CXone AIT News Desk Mar 24, 2022 Companies in the Asia Pacific region can now exceed today’s consumer and employee expectations by delivering effortless, consistent and personalized…
Customer Experience NICE Workforce Optimization Recognized for Delivering Proven Business Success by Metrigy Research AIT News Desk Mar 23, 2022 NICE’s comprehensive WFO platform is highly ranked by customers from 14 companies evaluated NICE announced that it has been recognized by…
Customer Experience NICE Actimize Introduces AI-Powered X-Sight Entity Risk Solution to Provide a Single Trust Score AIT News Desk Mar 21, 2022 The single profile and trust score provides a fully transparent view of entities and enables better risk management and frictionless customer…
Automation NICE Inform Elite Helps San Diego Police Department Improve 911 Call Handling and Automate Evidence… AIT News Desk Mar 17, 2022 The San Diego communications center is perfecting its 911 service, optimizing dispatch resources and eliminating evidence request overtime and…
Customer Experience NICE Named 2022 Company of the Year in the North American Contact Center Industry by Frost &… AIT News Desk Mar 11, 2022 NICE recognized for innovations that accelerate digital transformation and drive CX personalization --NICE announced it has been recognized by…
Cloud NICE CXone Gets Top Honors for Contact Center Platforms in Metrigy Research AIT News Desk Mar 9, 2022 NICE’s end-to-end integrated contact center platform, CXone, delivers proven business success and is highly ranked by customers --NICE…
Customer Experience NICE Launches NTR-X Compliance Recording and Capture for Zoom AIT News Desk Mar 4, 2022 As firms accelerate their digital transformation, NICE and NTR-X provide compliance recording coverage for all types of communications including…