Customer Experience NICE Investigate Helps British Transport Police Streamline Management of Digital Evidence and… AIT News Desk May 5, 2022 Part of NICE’s Evidencentral Platform, NICE Investigate is helping British Transport Police remove obstacles which slow the collection and sharing…
Analytics NICE Named Overall Leader in Technology Excellence and Customer Impact in 2022 SPARK Matrix Speech… AIT News Desk Apr 19, 2022 NICE CX Analytics recognized for improving blended self and human service experiences with AI purpose-built solutions for CX NICE announced that it…
Customer Experience NICE and Deutsche Telekom Global Business Announce Comprehensive Partnership to Bring the Power of… AIT News Desk Apr 13, 2022 The alliance enables companies across the continent to deliver frictionless, digital self-service and agent-assisted experiences with CXone NICE …
Machine Learning NICE Actimize Positioned as Highest-Scoring Vendor Across Technology Excellence Metrics in 2022… AIT News Desk Apr 12, 2022 Using AI and Machine Learning, NICE Actimize’s solution optimizes detection models and uses predictive analytics to identify and prioritize…
Customer Experience NICE Named Top Provider for Voice of the Customer by Metrigy AIT News Desk Apr 7, 2022 NICE VoC customers achieved measurable improvements in business metrics including revenue increase, cost decrease, and agent efficiency…
Analytics NICE Actimize Chosen by LGT to Address Global Regulatory Needs and Drive a Unified Financial Crime… AIT News Desk Apr 1, 2022 NICE Actimize brings together its advanced technology and domain expertise to support LGT’s immediate regulatory requirements and new and emerging…
Customer Experience NICE Achieves Perfect Scores for Overall Vendor Satisfaction and Product Innovation in Workforce… AIT News Desk Mar 30, 2022 Leading in market share, NICE gains flawless ratings for customer satisfaction in the agent self-service, product and ongoing service and…
Cloud NICE Actimize Named Category Winner for Suitability in Inaugural 2022 WealthTech Americas Awards AIT News Desk Mar 29, 2022 Focusing on behavioral intelligence, NICE Actimize’s Sales Practices & Suitability solution helps align investment recommendations to a customer’s…
Cloud NICE Brings Digital Customer Experiences to Singapore with the Launch of CXone AIT News Desk Mar 24, 2022 Companies in the Asia Pacific region can now exceed today’s consumer and employee expectations by delivering effortless, consistent and personalized…
Customer Experience NICE Workforce Optimization Recognized for Delivering Proven Business Success by Metrigy Research AIT News Desk Mar 23, 2022 NICE’s comprehensive WFO platform is highly ranked by customers from 14 companies evaluated NICE announced that it has been recognized by…