AI in customer service

With the rapid advancement of both open and closed-source AI models, unparalleled investments, and immediate adoption by major tech companies, AI in…

Customer experience (CX) leaders are quickly realizing the infinite possibilities of using Generative Artificial Intelligence or GAI in the…

If AI doesn't feature in your discussion on corporate strategy in 2023, you could be losing your competitive streak in the market. Of all the…

Hi, Ganesh. Welcome to our Interview Series. Please tell us a little bit about your journey and what inspired you to start with Responsive. In my…

88% of customers say the experience they get from the service agents is just as important as the products they use when they decide to purchase again…

It’s no surprise that artificial intelligence (AI) has the potential to enhance the world in numerous ways, including funding a new generation of…

Artificial intelligence is no longer about robots and sci-fi villains or about replacing humans and taking jobs away. It took a while but people have…

Businesses are recognizing the need to leverage conversational AI to provide satisfactory customer service experience. In 1956, the term artificial…