Machine Learning ibex and TPG Unveil Strategic Partnership to Deliver AI-Powered Quality Automation GlobeNewswire Oct 21, 2023 ibex , a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, and TPG Inc., a leading provider…
Machine Learning Sprinklr Launches New Unified Partners Program to Drive Growth Business Wire Jul 25, 2023 Fueled by more than 2x growth in partner pipeline in the last 6 months, the updated program includes new partner types, enhanced training and…
Machine Learning iQor and AmplifAI Join Forces to Revolutionize Call Center Performance With Interaction Analytics… Business Wire Jun 21, 2023 Collaboration Will Automate QA Functions and Improve KPIs at Scale iQor, a leading global provider of business process outsourcing (BPO)…
Technology Europe’s IT and Business Services Market Shows Mixed Results in Q1, ISG Index Finds Business Wire Apr 18, 2023 Managed services up 4% sequentially on record deal activity, while XaaS drops 6% vs. prior year First-quarter demand for IT and business services…
Machine Learning ibex Partners With Krisp to Deliver a Better Customer and Agent Experience GlobeNewswire Mar 10, 2023 Adds Cutting-edge AI-Powered Audio Technology to Wave X Platform ibex, a leading global provider of business process outsourcing (BPO) and customer…
Machine Learning NICE Actimize Chosen to Provide Cloud-Based AML and Anti-Fraud Financial Crime Platform for UK-Based… AIT News Desk Oct 31, 2022 NICE Actimize, a NICE business, announced that its AI and cloud-based Essentials anti-money laundering and anti-fraud solutions have been chosen by…
Machine Learning AmplifAI to Enable Frontline Performance for Iterum Connections AIT News Desk Oct 6, 2022 Iterum selects AmplifAI as preferred provider of performance enablement. With AmplifAI, Iterum can now action its agents’ behavior to replicate…
Security Prima Systems achieves ISO 27001 Information Security Certification AIT News Desk Sep 12, 2022 Prima Systems, an industry leading business process outsourcing (BPO) and management company, announced that it has received ISO/IEC 27001:2013…
Machine Learning iQor Selects AmplifAI AI-Driven Performance Enablement Platform AIT News Desk Jul 20, 2022 Data-Driven Insights Help Replicate Top Performers at Scale iQor, a managed services provider of customer engagement and business process…
Data Center and Co-location Swiss Cloud Adoption Drives Local Data Center Expansion AIT News Desk Jul 15, 2022 Enterprises are building hybrid clouds to modernize IT and business processes, favoring local facilities for compliance, ISG Provider Lens report…