business process outsourcing

ibex , a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, and TPG Inc., a leading provider…

Fueled by more than 2x growth in partner pipeline in the last 6 months, the updated program includes new partner types, enhanced training and…

Collaboration Will Automate QA Functions and Improve KPIs at Scale iQor, a leading global provider of business process outsourcing (BPO)…

Managed services up 4% sequentially on record deal activity, while XaaS drops 6% vs. prior year First-quarter demand for IT and business services…

Adds Cutting-edge AI-Powered Audio Technology to Wave X Platform ibex, a leading global provider of business process outsourcing (BPO) and customer…

NICE Actimize, a NICE business, announced that its AI and cloud-based Essentials anti-money laundering and anti-fraud solutions have been chosen by…

 Iterum selects AmplifAI as preferred provider of performance enablement. With AmplifAI, Iterum can now action its agents’ behavior to replicate…

Prima Systems, an industry leading business process outsourcing (BPO) and management company, announced that it has received ISO/IEC 27001:2013…

Data-Driven Insights Help Replicate Top Performers at Scale iQor, a managed services provider of customer engagement and business process…

Enterprises are building hybrid clouds to modernize IT and business processes, favoring local facilities for compliance, ISG Provider Lens report…