business process outsourcing

As Apple Intelligence (the tech giant’s Gen AI-powered service) is primed to reach millions of iPhone users, and NVIDIA becomes the most valuable…

70% of consumers would consider a different brand after one bad AI customer service experience, according to a new survey from Acquire BPO As…

ibex, a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, introduced Wave iX, the definitive…

ibex , a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, and TPG Inc., a leading provider…

Fueled by more than 2x growth in partner pipeline in the last 6 months, the updated program includes new partner types, enhanced training and…

Collaboration Will Automate QA Functions and Improve KPIs at Scale iQor, a leading global provider of business process outsourcing (BPO)…

Managed services up 4% sequentially on record deal activity, while XaaS drops 6% vs. prior year First-quarter demand for IT and business services…

Adds Cutting-edge AI-Powered Audio Technology to Wave X Platform ibex, a leading global provider of business process outsourcing (BPO) and customer…

NICE Actimize, a NICE business, announced that its AI and cloud-based Essentials anti-money laundering and anti-fraud solutions have been chosen by…

 Iterum selects AmplifAI as preferred provider of performance enablement. With AmplifAI, Iterum can now action its agents’ behavior to replicate…