call analytics

Historically, organizations kept employee experience (EX) separate from their customer experience (CX) initiatives, costing them uncontrolled…

Phone.com has introduced an all-new conversational AI solution - AI Connect, for elevating call experiences for businesses. AI-Connect could be…

Reinforcing its dedication to continuous innovation in lead intelligence, CallRail’s patent pending new capability reveals comprehensive insights…

Peerlogic, the leader in AI-powered conversational intelligence, announces a significant leap in its growth journey with a successful $5.65 million …

Every organization is looking for more leads, increased conversions, and ultimately increased revenue. The better that sales and marketing teams work…

Ooma, Inc., a smart communications platform for businesses and consumers announced it has added Call Analytics and other advanced features to Ooma…

Cresta for Voice is using AI to improve voice-based customer conversations and make Earthlink's award-winning customer service teams even better On…

AI is growing at such a pace that people find the innovations overwhelming at times. Automation is seen almost in every industry, and not doing so…

Also Releases Interview With Founder & CEO With 8 Days Until 2020 Elections RoboCent, Inc. (Virginia Beach) has announced increased capacity for…

Trish Bertuzzi from the Bridge Group once told me, “a great marriage begins with the first date, and a quality sales process originates with the…