cloud customer experience

CXone recognized for helping companies fuel customer experience and agility with built-in adaptability NICE inContact, a NICE business, announced…

New Sales, Service, and Marketing Innovations Help Organizations Create and Nurture Loyal Customer Relationships To help organizations create…

Battles to lead audit committee; company adds new chief accounting officer Sharon Virag Genesys, a global leader in cloud customer experience and…

Global cloud contact center leader teams with the GigCX platform trailblazer to usher in the era of brand-advocate powered customer service Genesys,…

Cloud Customer Experience Provider Recognized as a Leader in Worldwide Report Genesys, the global leader in cloud customer experience and contact…

New AI integration for Genesys Cloud enables businesses to deploy digital customer care employees for faster resolutions and reduced wait times …

Complimentary live webinar hosted by Genesys to feature industry customer experience leaders with key insights on emerging trends and challenges in…

Rapid Response offer gives organizations free cloud contact center solution deployed in 48 hours, plus no premiums for volume spikes and comprehensive…

Powerful Contact Center Solution From Leader in Customer Experience Helps Organizations Connect Every Interaction Across Voice, Email, Chat and…

New capabilities for Genesys Cloud Workforce Engagement Management (WEM) serve as strategic step to enabling Experience as a Service for any…