Contact Center

Five9, an industry-leading provider of the intelligent cloud contact center, demonstrates continued collaboration with Microsoft as it expands new…

Cloud Customer Experience Provider Recognized as a Leader in Worldwide Report Genesys, the global leader in cloud customer experience and contact…

Fuze, the leading cloud-based communications provider for the modern global enterprise, announced the expansion of its partnership with NICE…

Five9, Inc., a leading provider of the intelligent cloud contact center, announced the execution of a definitive agreement to acquire Inference…

net2phone, a global provider of unified cloud communications solutions to businesses, announced a partnership with Five9, a leading provider of the…

CallTower, a global leader in delivering cloud-based enterprise-class unified communications and collaboration solutions, announced they are offering…

As passengers scoured Ethiopian Airlines’ website to adjust or cancel flight itineraries amidst COVID-19 travel restrictions and bans, its contact…

8×8, Inc., a leading integrated cloud communications platform, announced Pax8, the best place to buy cloud solutions, has joined the 8×8 Open Channel…

CXone Fall 2020 release adds advanced features to enhance digital customer service, workforce agility, agent engagement and deep-dive insights with…

Innovative Combination of Technologies and Services Driven by AI Will Evolve the Call Center, Reduce Costs and Improve Overall Customer Experience…