transcosmos Builds a Chatbot Designed to Serve COVID-19 Vaccination Inquiries for Municipalities…
A packaged service offers FAQ for general enquiries & operational support to add relevant FAQ content based on support log analysis
transcosmos…
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Contact Centers
EY Announces Alliance With ASAPP to Help Transform Customer Experience in the Digital Age
Leverages ASAPP's artificial intelligence (AI) platform
Helps automate customer service operations and increase agent performance
EY announces an…
Playvox Caps Record-Breaking Year with Acquisition of Agyle Time
Acquisition Marks Creation of the World's First Workforce Optimization Suite Purpose-Built for the Digital-First Customer Engagement Center
Playvox,…
Deloitte Digital Elevates the Future of Contact Centers with New Offering Powered by Salesforce…
The next-gen digital contact center will elevate how service is performed at every touchpoint
Deloitte Digital announced a new offering uniting the…
DATAMARK Predicts Major Changes for Contact Centers in the COVID-19 Era
The business process outsourcing firm's latest release examines how business-related shifts brought on by the coronavirus pandemic are necessitating…
Ribbon SBCs Support New Branch Survivability Option for Microsoft Teams Direct Routing
Ribbon Microsoft-Certified Session Border Controllers Support New Teams Survivable Branch Appliance, Providing a Reliable Back-up to Make and Receive…
IntelePeer Launches New Atmosphere CPaaS Connectors for Contact Centers
New Integrations Enable Enterprises to Easily Add and Innovate with Cloud Capabilities
IntelePeer, a leading Communications Platform as a Service…
Vonage: Businesses Must Become Agile, Adapt Quickly to Pandemic-Related Changes in Customer…
New Survey Reveals Emerging Communications Channels, Changing Consumer Behaviors in the COVID-era
Vonage, a global leader in cloud communications…
Talkdesk and Calldesk Announce Strategic Partnership
Calldesk, the European pioneer in AI-powered voice agents, and Talkdesk, the cloud contact center for innovative enterprises, announced a partnership…
Blue Prism Announces Blue Prism Service Assist
Addressing the increasing demands of customer contact centers and call center agent productivity, Blue Prism announced the availability of Blue Prism…