Contact Centers

Acquisition Marks Creation of the World's First Workforce Optimization Suite Purpose-Built for the Digital-First Customer Engagement Center Playvox,…

The next-gen digital contact center will elevate how service is performed at every touchpoint Deloitte Digital announced a new offering uniting the…

The business process outsourcing firm's latest release examines how business-related shifts brought on by the coronavirus pandemic are necessitating…

Ribbon Microsoft-Certified Session Border Controllers Support New Teams Survivable Branch Appliance, Providing a Reliable Back-up to Make and Receive…

New Integrations Enable Enterprises to Easily Add and Innovate with Cloud Capabilities IntelePeer, a leading Communications Platform as a Service…

New Survey Reveals Emerging Communications Channels, Changing Consumer Behaviors in the COVID-era Vonage, a global leader in cloud communications…

Calldesk, the European pioneer in AI-powered voice agents, and Talkdesk, the cloud contact center for innovative enterprises, announced a partnership…

Addressing the increasing demands of customer contact centers and call center agent productivity, Blue Prism announced the availability of Blue Prism…

DVS Spotlights Interaction Analytics for UCaaS and CCaaS at Customer Contact Week DVSAnalytics, a leading provider of workforce optimization…

SmartAction Announces the Promotion of Gary Davis From President to Chief Executive Officer to Accelerate Its Vision to Make Life Less Hard™ for…