Browsing Tag

conversational analytics

CallMiner and NTT TechnoCross Corporation Announce Partnership

AIT News Desk Oct 20, 2020

CallMiner, the leading provider of artificial intelligence-fueled speech and customer interaction analytics, announced a partnership with NTT…

Analytics

Invoca Study Finds Increased Role of Website Experience and Customer Service in Big-Ticket Purchases…

AIT News Desk Oct 12, 2020

8 in 10 consumers felt more confident making high-stakes purchases online when given a clear option to speak with a live agent; 1 in 3 will find a new…

Martech

Invoca Bolsters Executive Team With SaaS Veterans as New CMO and SVP of Customer Success

AIT News Desk Aug 31, 2020

Former Hootsuite and Yammer Executive, Dee Anna Mcpherson, Joins as CMO; Jennifer Lovette Appointed Svp of Customer Success Following Executive Roles…

Bots/Intelligent Assistants

CallMiner and Intradiem Announce Partnership to Take Action on Behavioral Insight in Contact Centers

AIT News Desk Aug 10, 2020

CallMiner, the leading provider of artificial intelligence-fueled speech and customer interaction analytics, announced a partnership with Intradiem,…

Bots/Intelligent Assistants

Unscrambl Integrates With Microsoft Teams to Let Users Converse With Enterprise Data

AIT News Desk Jul 29, 2020

Unscrambl's conversational analytics software 'qbo insights' is now available as qbo app for Microsoft Teams. qbo, by enabling natural language access…

Voice

3 Best Practices for Product Managers to Drive Adoption of Emotion AI Technology

AIT News Desk Jul 6, 2020

The report showcases a recent case study Behavioral Signals conducted with a European national bank A recent Gartner report titled 3 Best Practices…

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