Artificial Intelligence | News | Insights | AiThority
[bsfp-cryptocurrency style=”widget-18″ align=”marquee” columns=”6″ coins=”selected” coins-count=”6″ coins-selected=”BTC,ETH,XRP,LTC,EOS,ADA,XLM,NEO,LTC,EOS,XEM,DASH,USDT,BNB,QTUM,XVG,ONT,ZEC,STEEM” currency=”USD” title=”Cryptocurrency Widget” show_title=”0″ icon=”” scheme=”light” bs-show-desktop=”1″ bs-show-tablet=”1″ bs-show-phone=”1″ custom-css-class=”” custom-id=”” css=”.vc_custom_1523079266073{margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”]

CallMiner and Intradiem Announce Partnership to Take Action on Behavioral Insight in Contact Centers

CallMiner, the leading provider of artificial intelligence-fueled speech and customer interaction analytics, announced a partnership with Intradiem, the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. The new partnership enables contact centers to raise the bar for customer satisfaction and agent quality management by automatically triggering intelligent actions from voice and text interactions to:

  • Identify when agent behavior shows training is needed
  • Automatically distribute agent knowledge support based on conversational topics
  • Provide real-time agent and supervisor alerts when legal or script compliance is breached

Recommended AI News: VSBLTY and Onyx-Cognivas to Deploy Digital Media Solutions in South African Convenience Store Chain

“Intradiem’s real-time workforce automation platform paired with CallMiner’s behavioral analytics enables customers to take immediate action on insights,” said Matt McConnell, CEO of Intradiem. “Leveraging Intradiem’s real-time capabilities reduces the time from identifying an issue and subsequently addressing that issue.”

Related Posts
1 of 27,043

CallMiner Eureka conversational analytics reveals actionable insight from every contact center voice and text-based interaction from the voice of the customer and voice of the employee. Automated multichannel scoring provides focus to zero-in on what matters most for agent quality improvement and customer experience (CX) optimization.

Recommended AI News: Crypto.com Appoints Steven Kalifowitz as Chief Marketing Officer

“CallMiner’s ability to reveal insight from every interaction empowers organizations with behavioral intelligence that compels action with confidence”, said Paul Bernard, president and CEO of CallMiner. “Our partnership with Intradiem will enable contact centers to apply our persistent pulse of customer and agent omnichannel insight with Intradiem automation to more effectively improve agent performance, customer experience and the entire enterprise.”

Recommended AI News: Synchronoss Announces Contract Renewal with Verizon

8 Comments
  1. 토토사이트 says

    I recently came across your blog and have been reading along. I thought I would leave my first comment. I don’t know what to say except that I have enjoyed reading. Nice blog. I will keep visiting this blog very often.

  2. 먹튀폴리스 says

    Most of the time I don’t make comments on websites, but I’d like to say that this article really forced me to do so. Really nice post!

  3. 메이저놀이터 says

    Hey There. I found your blog using msn. This is a very well written article. I’ll be sure to bookmark it and come back to read more of your useful info. Thanks for the post. I’ll definitely return.
    메이저놀이터
    https://toto808.com/

  4. I admit, I have not been on this web page in a long time… however it was another joy to see It is such an important topic and ignored by so many, even professionals. I thank you to help making people more aware of possible issues.

  5. สมัครสล็อต says

    casino website that have all the betting in it to answer all the needed for the gambler.สมัครสล็อต

  6. สมัครสล็อต says

    Do you do newsletters? Can not find it.สมัครสล็อตHiya, I am really glad I’ve found this info. Today bloggers publish only about gossips and web and this is really frustrating. A good web site with interesting content, that is what I need. Thanks for keeping this web-site, I’ll be visiting it.

  7. 라이브카지노 says

    Moderating is what I do when people start to hit each other with the shovels in the sandbox.  I’m interacting. It’s way more fun.
    Agreed. There are many more factors involved in successful blogging than just writing a great post. Social skills figure pretty highly. And coffee. Lots of coffee.
    I’m somewhat new in the blog world. I’m curious, if people comment on your blog regularly do you return the favor by commenting on their blog from time-to-time?
    https://amd1080.com/

  8. 더온카지노 says

    Constantly. I always go check out the sites of the people who post comments on our blog and return the favor if I have something to add to the convo.
    I’ve heard a few times lately, “we love the blog you helped us launch, but we wish we could get more people to interact with it.”
    Here’s my best tip for generating more comments – MAKE SURE COMMENTING IS TURNED ON!
    https://main7.net/obama/

Leave A Reply

Your email address will not be published.