Sales and Customer Support Slingshot And Aptive’s Partnership Improves Retention And Reaches 500K Customer Interactions AIT News Desk Nov 11, 2020 Slingshot serves Aptive Environmental through explosive growth with 100 dedicated agents focused on multiple campaigns, including 24/7, omni-channel…
Martech eGain Modernizes IVR Engagement with AI, Digital, and Analytics AIT News Desk Nov 10, 2020 eGain, a leading customer engagement platform provider, announced eGain Smart IVR, an all-in-one solution to modernize IVR-based customer engagement.…
Automation Tokio Marine Kiln Selects Pega Platform to Improve Operational Efficiency AIT News Desk Nov 9, 2020 Pega cloud-based solutions to enable single, consolidated platform for underwriting processes Pegasystems Inc., the software company empowering …
Mobile MessageMedia Expands US Footprint With Acquisition of SimpleTexting AIT News Desk Nov 9, 2020 Australia’s largest business messaging provider, MessageMedia Group, has welcomed SimpleTexting to its Group. SimpleTexting is a US-based messaging…
Automation eCommerce Product Photography Industry Adopts Automation AIT News Desk Nov 9, 2020 Ortery Technologies, Inc. stated that as “no contact shopping” becomes the new norm, spiking online sales are accelerating the eCommerce industry to…
Martech Airship Receives Highest Product Scores Across All Three Use Cases in the 2020 Gartner Critical… AIT News Desk Nov 5, 2020 For the second year in a row, Airship ranked highest in all mobile marketing platform use cases: Acquisition, Engagement and Retention Gartner’s…
Analytics SAP Completes Acquisition of Emarsys AIT News Desk Nov 5, 2020 SAP SE announced it has completed the acquisition of Emarsys, a leading omnichannel customer engagement platform provider. Terms of the transaction…
Martech Airship Receives Highest Product Scores Across All Three Uses Cases in the 2020 Gartner Critical… AIT News Desk Nov 5, 2020 For the second year in a row, Airship ranked highest in all mobile marketing platform use cases: Acquisition, Engagement and Retention…
Automation Global Automaker Modernizes Customer Engagement with eGain AIT News Desk Nov 3, 2020 eGain, the leading cloud platform for customer engagement automation, announced that a global automaker has selected eGain for unified customer…
SaaS WhatsApp Enlists Egyptian CPaaS Global Player CEQUENS as WhatsApp Business Solution Provider AIT News Desk Nov 3, 2020 CEQUENS, an Egyptian company by origin and a leading Communications-Platform-as-a-Service (CPaaS) provider globally, announced a deal with WhatsApp to…