customer experience

The Q4 shopping season is the busiest for most retailers, making it the perfect litmus test of consumer trends and changes in shopping behavior.…

Hardly a week passes without seeing a bold headline about AI transforming business. Yet when you look inside most enterprises, the story feels…

Alethea Communications Technologies, a leader in the wireless test and measurement industry, announced the availability of One-Click Wi-Fi 7 Test…

New offering helps businesses design and deploy AI agents tailored to their operations, customer experience, and digital ecosystems. Kwanso, a…

There’s a great deal of cynicism about the quality of generative AI content, and rightly so. Chat interfaces such as ChatGPT and Claude are…

Moneypenny launches its AI Voice Agent: a natural-sounding, 24/7 virtual receptionist that handles calls, triages inquiries, and routes seamlessly…

Unified platform delivers human-led, AI-powered managed services, transforming the role of the MSP and putting customers in control Netrio…

Annual conference explores what it means to become "Fluent" in leveraging agentic AI for better customer experiences PolyAI, a leader in enterprise…

Fifth Quadrant has released the Australian Responsible AI Index 2025, revealing strong productivity gains from responsible AI and launching a new…

Banks and their financial service peers have recently increased deployments of autonomous AI "agents" to streamline operations and enhance services.…