customer experience management

Dentsu Group Inc. announced that it has entered an agreement to acquire a majority stake in Extentia, a global technology and services firm with a…

The reinforced leadership team demonstrates Merkle’s commitment to strengthening its strategic tech alliances partnerships and Salesforce offering  …

Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company, announced that it ranked as a Leader in The…

Unified, AI-powered customer support now available out-of-the-box with Sprinklr Modern Care Lite Sprinklr, the unified customer experience…

From Best Buy to Etsy, 2022 is the year brands are investing in customer experience or CX. Customers want more from companies, and the broken contact…

Relationship Marketing solutions Cheetah Digital, part of CM Group has announced new insights from its customer Starbucks, as the multinational coffee…

Dentsu Group Inc. announced that it has entered an agreement to acquire Pexlify, a leading Salesforce consultancy based in the UK and Ireland. Pexlify…

Cultivating brand loyalty is harder than ever. Customers do much of their shopping online, where it’s difficult to differentiate between brands.…

When the world shut down in March 2020, the events industry was one of many upended by the global pandemic. Fortunately, it was also one of the…

Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company, announced the launch of an innovative solution…