Swisscom and SANDSIV Look Forward to Continued Success After Celebrating Year One of Their…
SANDSIV’s highly secure, hyper-modern, on-premises VoC solution has enhanced Swisscom’s position as a leader in Customer Experience
Swisscom,…
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customer experience management
Merkle Launches Inflation Resilience Dashboard to Support Business and Marketing Strategy Decisions
First-of-its-kind tool combines granular data to reveal the true impact of inflation and create better customer experiences
aMerkle, dentsu's leading…
TikTok and Sprinklr Expand Partnership to Help Brands Unify and Scale Organic and Paid Content
As an official partner in the all-new TikTok Content Marketing specialty, Sprinklr is now the only TikTok Marketing Partner supporting organic and…
Sprinklr Creates the Next Generation Contact Center, Powered by Twilio Partnership
Sprinklr , the unified customer experience management (Unified-CXM) platform for modern enterprises, announced a new partnership with Twilio, the…
Sprinklr Launches Voice Integration With Amazon Connect to Unify the Contact Center
With Sprinklr Modern Care and Amazon Connect, brands can integrate contact center operations to create better customer experiences at every…
Mike Small Appointed As Head Of Akkodis, North America
AKKA & Modis – soon to become Akkodis – is pleased to announce Mike Small as Head of Akkodis, North America.
With over 22 years of experience,…
New Protiviti Digital Solution Helps Companies Bridge Gap in CX
Global consulting firm Protiviti has launched a new offering, Protiviti Digital, to serve clients seeking to execute complex digital and marketing…
Alida Welcomes Mary Kay Evans as Chief Marketing Officer
Evans joins Alida’s C-Suite bringing over 25 years of growth expertise
Alida, a leader in Customer Experience Management (CXM), announced the…
Merkle becomes Specialized Partner for Decisioning in EMEA in the Pega Partners Program
Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company and part of dentsu, has achieved Specialized Partner…
Pete Stein Named President, Merkle Americas
Merkle , dentsu’s leading technology-enabled, data-driven customer experience management (CXM) company, has appointed Pete Stein as the new president…