Natural Language AiThority Interview with Bjorn Andersson, Senior Director, Global Digital Innovation Marketing and… Sudipto Ghosh Jul 11, 2023 Contact centers are thriving in the post-pandemic world, largely due to a rampant adoption of data-driven digital transformation journeys. The…
Analytics Is Customer Experience Strategy Making or Breaking Your ‘Shopping Festival’ Sales? Byron Fernandez Mar 3, 2023 As more consumers make online channels their preferred shopping destination, the e-commerce market is one that cannot be ignored. Market estimates…