customer experience

Mitto, a leading provider of global omnichannel communications solutions, announced the results of its survey into the sentiments of 1,000 Americans…

ClickUp, the world's only all-in-one productivity platform, has announced multiple new senior hires across EMEA as demand in the region soars by 233%.…

Hexaware Technologies, a leading global IT consulting and digital solutions provider, announced its partnership with Genesys, a global cloud leader in…

Informatica, an enterprise cloud data management leader, announced that Saudi Airlines has selected Informatica to help modernize its data strategy…

Online retail has one key advantage — customer experience. The idea of checkout-free shopping in venues crystalized as Amazon Go, Tesco, Walmart, and…

Clickatell’s new Chat Commerce Trends Report finds 88% of CX leaders agree that using chat channels for payments will help meet revenue goals…

Dina, an AI-powered care-at-home platform and network, announced the promotion of Tim Coulter to president, overseeing the implementation of the…

Globelink selected RPA Labs to automate document processing that will reduce manual work and enhance customer experience. With every shipment that…

KM2 employs a mix of human expertise and automation to deliver rapid, accurate, and cost-efficient services to clients of all sizes Based on its…

Leading in market share, NICE gains flawless ratings for customer satisfaction in the agent self-service, product and ongoing service and…