customer experience

Elastic, the company behind Elasticsearch and the Elastic Stack, announced enhancements across the Elastic Search Platform and its solutions. The…

Drift, the leader in Conversational Commerce for B2B, announced further expansion into Europe, Middle East and Africa (EMEA), debuting the company's…

Michael Rico brings a wealth of technology and consumer brand experience to this newly created role, underscoring the company’s commitment to its…

Leading online tri-sports retailer, WiggleCRC has appointed global business transformation agency, Valtech to radically transform its ecommerce system…

24-7 Intouch has been recognized by Frost & Sullivan with the 2021 Customer Value Leadership Award for helping organizations transform their…

TTEC Holdings, Inc., one of the largest global customer experience (CX) technology and services innovators for end-to-end CX solutions, announced the…

Banks use technology partners to spread risks while raising customer service levels, finds Frost & Sullivan The hyper-digitalization of financial…

Gaurav Bhide brings a decade of M&A and corporate development experience to Alida Alida, a visionary leader in Total Experience Management…

Everise, a technology-driven customer experience (CX) service provider, announces the appointment of Nicole Palina-Pace as Chief Marketing Officer. An…

Onfido, the global identity verification and authentication provider, announced the appointment of Nate Skinner as Chief Marketing Officer. Skinner…