customer experience

The pandemic has changed technology priorities for organizations worldwide finds a report from research group Omdia on the future of work. The top two…

Brands can experience higher conversion rates and increased revenue enabling, managing and synchronizing shopping across Facebook, Instagram and other…

Range of customer experience enhancements, from focused customer engagement programs to pre-packaged Planful Now quick-start offerings, produce…

MSP360, a provider of simple and reliable backup and IT management solutions for MSPs and IT departments worldwide, has appointed Amit Kumar as its…

Research Identifies Top Personal Values in High-Performing Contact Center Agents to Help Companies Improve Overall Employee Engagement and Customer…

Ritesh Idnani Joins Uniphore to Lead Global Sales, Business Systems and Partnerships and Alliances Teams Uniphore, a leader in Conversational…

The latest Texthelp report has highlighted how digital accessibility gains in importance as more customers move to online banking. As COVID-19 speeds…

A self-service solution for large enterprises to quickly discover critical brand insights Sprinklr the unified customer experience management…

ASAPP, Inc., the artificial intelligence (AI) research-driven company, published a new, first-of-its-kind report CX: The Human Factor. The report…

Maintains Level of Quality While Significantly Reducing Processing Time HITRUST, a leading data protection standards development and certification…