customer experience

Trueid Offers Live Chat Service to Users Watching Premier League Fixtures to Build and Nurture Communities TrueID users watching the recent…

Based on its recent analysis of the Philippines mobile banking experience market, Frost & Sullivan recognizes UnionBank of the Philippines with…

Global customer engagement and mobile messaging provider MessageMedia announced the launch of SMS for ActiveCampaign, its latest integration app with…

YayPay by Quadient, a leading accounts receivable (AR) automation solution, announced that UK commercial law firm gunnercooke has selected YayPay by…

Veteran software industry executive joins to unify and strengthen global customer support organization 1WorldSync, the leading provider of…

Is the chief marketing officer role on the way out? Opinions vary. A 2019 Wall Street Journal article on the topic noted that slightly fewer large…

The $2.2B acquisition places Sitel Group firmly in the top 3 position of global CX leaders with greater scale, larger global footprint and enhanced…

Sesame Software's Data Management Platform, Relational Junction, provides ServiceNow users with end-to-end connectivity to modernize the customer…

- Assaf Tarnopolsky joins Genesys as Senior Vice President and General Manager of APAC, Stephen Hamill comes on board as Vice President, ASEAN and…

NTT DATA, a digital business and IT services leader, announced the company has appointed Aaron Millstone to Divisional President, Digital…