Customer Experience Secure64 DNS Proxy Puts Service Providers Back In Control Of HTTPS DNS Traffic AIT News Desk Aug 27, 2021 Secure64 launches DNS Proxy to manage DNS Over HTTPS traffic, giving subscribers the privacy they demand while keeping resolution of DNS traffic on…
Analytics GreyOrange Welcomes Abhi Ravishankar as VP of Customer Success AIT News Desk Aug 27, 2021 Ravishankar will lead GreyOrange’s new Customer Success division focused on elevating the customer experience and driving long-term business value to…
Regulation and Compliance Managment Digital River and Avalara Team Up for a Tax Management Solution to Simplify Global Ecommerce AIT News Desk Aug 24, 2021 New partnership eliminates the complexity of international taxes by providing a complete end-to-end solution Digital River, an experienced global…
Machine Learning Cresta Welcomes Google Contact Center AI Co-Founder as Market Reaches $26 Billion in Spending AIT News Desk Aug 23, 2021 AI Pioneer Ping Wu Joins as Vice President of Engineering and Product to Accelerate Technology Roadmap and Innovation Cresta, the Real-Time…
Customer Experience Support Services Group Acquires Innovative Vision AIT News Desk Aug 23, 2021 With demand for premium international Customer Experience options on the rise, Support Services Group (SSG) has expanded into Jamaica and Canada …
Cloud Persistent Cited as Leader in Archetypal ISG Provider Lens Report on Next Generation Hybrid Cloud… AIT News Desk Aug 20, 2021 Reflects the urgent need for hybrid and private cloud deployments in global enterprises Persistent Systems has been cited as a leader in the…
Sales and Customer Support Pittsburgh (West Virginia) Tops the List of Worst Cities For Customer Service in the US AiT Analyst Aug 20, 2021 Pittsburgh has been revealed as the city with the most customer service complaints, followed by Baltimore and Atlanta. West Virginia is the worst…
IT and DevOps Fujitsu Global Survey Demonstrates Priorities in the Post-Pandemic World AIT News Desk Aug 20, 2021 Fujitsu released its Fujitsu Future Insights Global Digital Transformation Survey Report 2021, highlighting the results of a survey drawing on the…
Customer Experience Total Economic Impact Study Shows smg360 Customer Experience Platform Delivers up to 551% ROI and… AIT News Desk Aug 19, 2021 Providing a differentiated customer experience (CX) requires strategic vision and a long-term investment. To help organizations cut through the…
Talent-acquisition Integral Ad Science Expands Center of Excellence in India AIT News Desk Aug 18, 2021 Opens new office space and plans aggressive hiring for data and full-stack engineers Integral Ad Science, a global leader in digital media…