customer experience

Humana ranked No. 1 among Health Insurers for customer experience (CX) quality in Forrester’s proprietary 2021 US CX Index survey. The ranking was…

Jacada, a leading provider of AI and RPA powered virtual assistants, recently released key insights on why contact center employees are stressed and…

Online retailers are facing a major crisis. Since COVID-19 hit, reduced headcount and social distancing practices within the walls of warehouses and…

Recognized in highest rated category for Product and Customer Experience  Salsify, the commerce experience management platform empowering brand…

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that it has launched Vonage…

John Straw, digital entrepreneur and IT marketing expert, has joined the board of leading ecommerce provider Ve Global as a Non Executive Director.…

AI Daily Roundup starts today! We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in …

Investment Led by Dell Technologies Capital Positions Company to Meet Significant Demand for Agile, Intelligent Support Operations TheLoops, an…

Meaningful Automated Conversation Score (MACS) provides insights at every turn of a conversation, setting a new standard for automation-based…

One of the world's largest jewelry brands by volume uses IBM Sterling Order Management on Cloud to revamp its fulfillment capabilities and customer…