customer experience

Partnering With Australian-Based Tech Company Tiliter Retail, Bizerba North America Adds Powerful Computer Vision to Its Retail Offering to…

Jamie Gier, Tom Hewitt to Continue Advancing Brand Strategy Through Marketing, Sales and Partner Expansion Ceros, a content creation platform…

A third of people who shop online have experienced an issue with parcel delivery over the past 12 months 1 in 4 deliveries actively discourage…

The New Office Is Part of a Global Expansion Plan to Enhance the ServiceTitan Customer Experience. ServiceTitan, the world's leading provider of…

Actifai, an AI software-as-a-service provider for cable and telecom companies, has partnered with Atlantic Broadband, the nation's…

Mphasis, an Information Technology (IT) solutions provider specializing in cloud and cognitive services, announced the setting up of new centers in…

Qualtrics, the world's No. 1 Experience Management (XM) provider and creator of the XM category,  announced that leading organizations, including…

Truck Parts Distributor Reduces Sales Order Processing Time by 30 Percent and Helps Customers Save Money by Ordering the Right MIX of Parts…

Talkdesk Research global report, “The Future of AI in the Contact Center,” shows a bright future and appetite for AI investment but key challenges in…

Truly Effective Knowledge Management Can Help Agents Anticipate Customer Needs Through the Analysis of Ongoing Customer Interactions, Finds Frost…