Automation Kenmei Technologies Partners With Vodafone Group for Its Strategic Digital Network Program AIT News Desk May 8, 2021 Network Intelligence and Automation company Kenmei Technologies announced that they have partnered with Vodafone Group on its "Digital Network…
Martech Sitel Group Research Reveals Poor Customer Experience Leads to Customer Churn AIT News Desk May 7, 2021 The 2021 Driving Customer Loyalty Report Finds One Third of Consumers Considered Breaking up With a Brand and 65% Ended up Doing so as a Result of…
Martech AiThority Interview with Jon Miller, CMO and CPO at Demandbase Sudipto Ghosh May 6, 2021 Hi Jon, please tell us about your current role and how you arrived at Demandbase? I’m currently the Chief Marketing and Product Officer at…
Analytics Thryv, Inc. to Add Dedicated Dashboard to Manage All Aspects of Google My Business AIT News Desk May 5, 2021 Thryv Holdings, Inc., the provider of Thryv software, the leading end-to-end customer experience platform built for growing small businesses,…
Analytics KAR Global Bolsters Digital Marketplaces With Acquisition of Auction Frontier AIT News Desk May 5, 2021 Velocicast Technology Fortifies Simulcast Capabilities and Enhances Customer Experience KAR Auction Services, Inc. d/b/a KAR Global, a leading…
Investment Private Equity Firm Aurora Capital Partners Acquires Grace Hill AIT News Desk May 5, 2021 Software Savvy Investor to Support Growth of Talent Performance and Customer Experience Solutions Grace Hill announced that Aurora Capital Partners…
Business Intelligence The Case for Opting Out of Marketing Campaigns Val Geisler May 5, 2021 When my mom was in the hospital, I witnessed my father pulling a U-turn on an exit ramp because he took the wrong exit on the way home one night. It…
IT and DevOps Seasoned CX Veteran Sandy Ellis Joins Activus Connect as Chief Revenue Officer AIT News Desk May 5, 2021 Activus Connect, a premium provider of customer experience outsourcing solutions, announced the appointment of Sandy Ellis as Chief Revenue Officer.…
Financial Services Study: Nearly a Quarter of Consumers Abandon Transactions at Local Businesses When their Preferred… AIT News Desk May 3, 2021 New study from Podium highlights the impacts local businesses may face if they don’t support their customers with frictionless payment methods…
Natural Language TransPerfect Honored as a Business Brilliance Award Finalist for Excellence in Customer Service AIT News Desk May 3, 2021 TransPerfect, the world's largest provider of language and technology solutions for global business, announced that it was nominated as a finalist in…