customer experience

With Operations Hub, scaling companies can unify data, automate time-consuming processes, and align their teams around a shared purpose: delivering…

CallMiner commissioned study reveals business leaders are increasingly turning to AI and automation to improve agent experience and decision-making…

This innovative hub aims to transform and enhance the employee experience and the team plans to hire 1,000 associates Sitel Group, a global leader…

ACE Money Transfer  has launched global money transfer services in Australia. ACE provides convenient and comprehensive money transfer services to…

CSG recognized KIOSK Information Systems (KIOSK) with its 2020 Outstanding Partner Performance of the Year Award. KIOSK is being recognized for its…

CXone Expert is the industry’s first digitally fluent self-service solution combining data, AI and knowledge management, turning bots into smart…

Survey of marketing decision-makers reveals major hurdles in updating CX strategies Mapp, the international provider of insight-led customer…

Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced it is the only…

Caruso Will Once Again Revolutionize the Real Estate Industry as the First to Accept Bitcoin as Rent Payment at Both Residential and Retail Properties…

Funding from the specialized SaaS investment firm will enable the cloud contact center platform to accelerate sales and product development.…