customer experience

Every year around this time, I take stock of where automation, Robotic Process Automation (RPA) and AI are headed. Last year, I predicted that there…

Veteran tech executives join leading no-code platform company to strengthen its presence in the insurance and finance markets EasySend, the…

Artificial Intelligence is emerging as a critical tool in the digitalization of brick and mortar retail stores. The rise of machine learning has…

The tech founder and CEO educates growing businesses about the value of a strategic partner for agile global growth; Herjavec joins PGA TOUR champ…

Shift Insurance Suite Expands to Include Underwriting, Subrogation and Financial Crime Detection Shift Technology, a provider of AI-driven…

JetBlue to Use ASAPP for Its Omnichannel Digital and Voice Customer Experience JetBlue and ASAPP, Inc., the artificial intelligence research-driven…

The Gartner Peer Insights Customers' Choice Distinction Is Based on Feedback and Ratings from End-User Professionals Who Have Experience…

lifestyle and fashion product images in seconds autoRetouch - the AI-powered image editing platform - has announced seed funding of €3.2 million,…

Out of 11 major industries analyzed, airlines stand out for delivering the best customer care on Twitter  Sprinklr, the Customer Experience…

Behavioral Health Center of Excellence (BHCOE) today announced the appointment of David J. Cox, Ph.D., MSB, BCBA-D as Chief Data Officer. In his role,…