customer experience

World’s largest airline alliance selects AWS to build resiliency, improve operational efficiencies, and enhance traveler experiences Amazon Web…

Cogitate Technology Solutions, a future-ready P&C insurance technology innovator, announced today that Risk Placement Services (RPS)—the country's…

Nuvi becomes industry-leading social analytics and customer experience platform, empowering enterprise marketers and brands to resolve collapses in…

Seamless Integration in the Cloud Combines Branch Workforce Management and TimeTrade’s Powerful Online Scheduling to Improve Productivity and…

Uniphore, an early leader in Conversational Service Automation (CSA), announced that it has entered into a multi-year, multi-million dollar strategic…

Poor data quality and formatting, siloed data sources, and delayed analytics projects leading to data mistrust, missed revenue opportunities, and…

By failing to involve more general staff, company leaders hinder DX progress While businesses are doubling down on digital transformation (DX), new…

Total funding raised till date stands at $34 Million The funding also saw participation from Alpha Wave Incubation, a venture fund managed by…

UJET Inc., the world’s first and only CCaaS 3.0 cloud contact center provider, announced a strategic partnership with Telarus, the largest…

Adopting a guaranteed fraud protection model removed friction and frustration from the mattress brand’s buying experience International mattress…