Analytics SAP Launches SAP Customer Data Platform to Enable Enterprises to Meet the Customer in the Moment AIT News Desk Oct 15, 2020 SAP SE announced the global launch of SAP Customer Data Platform, a next-generation customer data platform (CDP) that aims to allow organizations to…
Security Sift Introduces Expanded Integrations, Providing Trust and Safety Teams with Greater Transparency… AIT News Desk Oct 15, 2020 With new integrations and app gallery, Sift Console delivers single source of truth for fraud fighters Sift, the leader in Digital Trust &…
Challenges Kristin Carrico Named Senior Vice President of Customer Experience at Mindbody AIT News Desk Oct 15, 2020 Carrico Will Oversee Mindbody Global Customer Service and Success Operations Mindbody, the leading technology platform for the wellness industry,…
Chatbots & Intelligent Assistants Talkdesk and Calldesk Announce Strategic Partnership AIT News Desk Oct 14, 2020 Calldesk, the European pioneer in AI-powered voice agents, and Talkdesk, the cloud contact center for innovative enterprises, announced a partnership…
Martech SurveyMonkey Launches GetFeedback Platform AIT News Desk Oct 14, 2020 SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, launched its new customer experience…
SaaS UJET Unveils Next-Generation Virtual Agent for Less Robotic Interactions AIT News Desk Oct 14, 2020 Conversational AI Provides Enterprises with Intelligent Automation for Better Customer Experience and ROI UJET Inc., the ultra-modern cloud contact…
Cloud Optimiz Deploys Moogsoft Cloud for Observability of Modern Digital Infrastructure AIT News Desk Oct 13, 2020 AI-driven observability leader enables managed service provider to accelerate alignment of clients’ IT and digital business models for unparalleled…
IT and DevOps Global Contact Center Industry Meets COVID-19 Challenge with Remote Work, Automation, AI AIT News Desk Oct 13, 2020 ISG Provider Lens™ report finds providers with digital capabilities, including cloud platforms, held strong advantage when responding to sudden…
Machine Learning DeepTarget Utilizes Machine Learning Algorithms to Improve Customer Experience AIT News Desk Oct 12, 2020 DeepTarget Inc., a solution provider that utilizes data mining and machine learning to deliver targeted communications across digital channels for…
Machine Learning Rekor Announces Revolutionary New Roadway Intelligence Platform AIT News Desk Oct 12, 2020 Unique System to Speed Actionable Insights, Reduce Cost and Increase Revenue for Government Agencies Rekor One’s™ proprietary technology has six…