customer experience

Freshworks Inc. announced the appointment of Mika Yamamoto as the company’s Chief Customer and Marketing Officer. She will be responsible for leading…

Birdeye empowers multi-location enterprises with deep insights for competitive excellence. Birdeye, the leader in online reputation management…

Contact Centers and their IT teams can uncover new insights hidden in their technical, operations, and experience data and take recommended actions to…

Strengthens shared commitment to help unlock access to IBM i and mainframe data on AWS - accelerating modernization, AI, and advanced analytics…

The new collaboration will see Cognizant take over the current outsourced business processes and automate these processes to improve efficiency and…

Unveiling a Dynamic Partnership to Drive Customer Centricity and Business Innovation SANDSIV, a leading provider of CX and Voice of Customer…

Brand Engagement Network (“BEN”), an emerging provider of personalized customer engagement AI, announced that its AI Assistants are available for…

NICE announced that Oodle Car Finance, one of the fastest growing motor finance companies in the United Kingdom (UK), has selected NICE’s artificial…

Swisscom and Nokia begin service migration to new high-capacity optical transport network Swisscom and Nokia announced the successful completion of…

 Quantiphi, an award-winning Amazon Web Services (AWS) Premier Tier Services Partner, announced that it has signed a Strategic Collaboration Agreement…