customer experience

Access to robust customer data, personalizing content, and consumer perception of AI are major focus areas for marketers as expectations for better…

AI-powered assistant enhances marketing insights and campaign orchestration Mapp, the leading international provider of insight-led customer…

New partnership aims to offer more Nectar rewards for customers, while streamlining processes for brands Nectar360, which owns and operates Nectar,…

77% of organizations are investing in artificial intelligence solutions to bolster their Quality Engineering The 15th edition of the World Quality…

Leading professional services firm leverages Conga solutions to improve productivity, reduce contract review and execution time from several days to…

To bolster growing synergies between the two companies, CarGurus accelerates purchase of remaining stake in the digital wholesale marketplace…

Ushur’s Customer Experience Automation (CXA) platform is now available on the Five9 CX Marketplace, enabling rapid integration with the Five9…

Sprinklr the unified customer experience management (Unified-CXM) platform for modern enterprises announced the launch of an expanded strategic…

Accenture has agreed to acquire OnProcess Technology, a provider of supply chain managed services, to help organizations refine processes, improve the…

Industry veteran throws down the gauntlet to high tech firms that have lost their way when it comes to delivering genuine - and excellent - customer…