customer experience

Bot project part of larger ThoughtWorks' focus on digital customer experience ThoughtWorks, a global software consultancy, in partnership with the…

Accenture and Diebold Nixdorf, a global leader in services, software and hardware for the banking and retail industries, announced today the companies…

Enterprise communications solutions provider included among top vendors in a report evaluating intranet platforms, and earns highest possible score…

At a Time When Buyers Demand Proof of Value, MetaCX Delivers Transparent, Outcomes-Based Collaboration at Every Stage of the Revenue Cycle MetaCX,…

Palmer Johnson Power Systems moves from an inflexible, on-premises system to Talkdesk CX Cloud for agility, scalability and deep Salesforce…

BPC joins Visa's Fintech Fast Track Program as preferred technology enablement partner, providing essential technology that lays the foundation…

Honeywell, the Fortune 100 tech Company, will use SAP’s Cloud for Real Estate solution to improve overall building performance and deliver operational…

Utilizing cloud, AI, and analytics to build a blueprint for providing superior CX business insight and workforce agility  NICE announced its launch…

Office Closures and Rising Need for Home Testing Kits Accelerates Company’s Testing Process Through a Highly Efficient Remote Contact Centre Operation…

Faced With Changing Client Demands and Shifting Market Forces, Shine Lawyers Embraces Intelligent Process Automation to Deliver Customer-First…