customer experience

BPC joins Visa's Fintech Fast Track Program as preferred technology enablement partner, providing essential technology that lays the foundation…

Honeywell, the Fortune 100 tech Company, will use SAP’s Cloud for Real Estate solution to improve overall building performance and deliver operational…

Utilizing cloud, AI, and analytics to build a blueprint for providing superior CX business insight and workforce agility  NICE announced its launch…

Office Closures and Rising Need for Home Testing Kits Accelerates Company’s Testing Process Through a Highly Efficient Remote Contact Centre Operation…

Faced With Changing Client Demands and Shifting Market Forces, Shine Lawyers Embraces Intelligent Process Automation to Deliver Customer-First…

From AI-guided app creation to low-code DevSecOps, Appian full-stack automation makes it easy to automate business and connect the workforce in times…

A recent International Data Corporation (IDC) survey of more than 2,000 IT and line of business (LoB) decision makers confirms that adoption of …

Research Shows Highest Contact Center WFO Market Share in Asia-Pacific, Europe and “Rest of World,” Also for Back Office and Branch Verint Systems…

New offering enables brands and government agencies to deploy contact center operations from anywhere TTEC Holdings, Inc., a leading digital…

Sense announced today that more than 150 new solar installers have joined the company's Sense Pro partner program over the past year. Together, Sense…