customer experience

There’s no doubt that optimizing your customer experience (CX) pays off. When products and services come with great experiences, consumers are willing…

TriNet HR & Employment Law Veteran to Define Oyster's Legal Platform Strategy Oyster, a startup dedicated to fixing the broken international…

The CXApp Launches Automated, Contactless Interactions for Its Connected App Experience When offices re-open and employees return to work, technology…

Unbxd Inc., a leading provider of AI-based Commerce Search and Product Discovery solution marks its entry into 2020 with recognition in the Gartner…

Joint Customer Live with Agent-Expert Consultation - Now Offered on Top of Five9 Integration with Zoom Phone  Five9, Inc., a leading cloud contact…

Amdocs Media’s SaaS-based MarketONE platform gains more and more momentum as service providers seek new revenue streams from over-the-top (OTT)…

Just When it Mattered the Most, Five9 Whendu Blows Away Workflow Complexities with New No-code Cloud Contact Center Solutions Within months of…

Qualtrics' Return to Work & Back to Business study reveals what customers and employees want to see happen before they feel confident re-entering…

Industry Body Will Focus on Customer Experience to Boost Membership Confirmit has announced that ACCA (the Association of Chartered Certified…

Cloud-first and business continuity focus, as well as developer productivity and security enhancements all available in Progress OpenEdge 12.2…