customer experience

LivePerson Achieved “differentiated” rating among all reviewed vendors in six categories LivePerson, Inc., a global leader in conversational…

7 Engagement Platform received a differentiated rating in agent experience, customer experience, routing and queuing, chatbots, and roadmap criteria…

Bright Pattern Presents Key Findings From Canam Call Center AI Benchmark Trend Report Adoption of artificial intelligence continues to increase in…

Lori Sherer, a San Francisco-based partner with Bain & Company and global leader of the firm's Digital and Advanced Analytics practices, has been…

V2 Communications (V2), a public relations and digital communications agency for disruptive global brands, has expanded its client roster with the…

Company Is Named #13 on the Inaugural List of Work-From-Home Employers. TTEC Holdings, Inc., a leading digital global customer experience…

Creatio (formerly bpm’online), a global software company providing a leading low-code platform for process management and CRM, is announcing its…

Furthers GoDaddy's Commitment to Investing in the Infrastructure of the Internet to Deliver Great Customer Experiences Punctuated by Speed, Security…

Percolate Evaluated Based on its Ability to Execute and Completeness of Vision Seismic, the sales enablement leader and world's most powerful…

Join is offering the VPN service available free of charge to customers, partners, and the broader commercial real estate community Join, which…