customer experience

Temenos, the banking software company, announced that it had been selected by Virgin Money Australia, a division of Bank of Queensland (BOQ), as its…

The next generation CX Analytics Platform from UserReplay provides Active CX.  Active CX not only makes getting to the high-value digital frustrations…

Recognized for Ability to Execute and Completeness of Vision TIBCO Software Inc., a global leader in enterprise data, empowers its customers to…

New product suites democratize service and sales software by making it easy to try, buy and use Zendesk, Inc.  announced new, powerful Support and…

New capabilities for Genesys Cloud Workforce Engagement Management (WEM) serve as strategic step to enabling Experience as a Service for any…

Amdocs Leads the Comms & Media Industry’s Shift to the Cloud at an Accelerated Pace Amdocs, a leading provider of software and services to…

Sonata Software announced signing of definitive agreements to acquire GAPbusters Limited (GBW), the Melbourne headquartered company that has been…

mParticle announces new funding and the launch of new capabilities, featuring a LiveRamp to help brands deliver privacy-friendly personalization at an…

2019 was a good year for Quick Service Restaurant (QSR) sales, with the highest guest check averages coming from new sales channels, according to…

Telecommunications, one of the fastest-growing industries, uses Artificial Intelligence and in several business operations to enhance customer…