customer experience

New capabilities for Genesys Cloud Workforce Engagement Management (WEM) serve as strategic step to enabling Experience as a Service for any…

Amdocs Leads the Comms & Media Industry’s Shift to the Cloud at an Accelerated Pace Amdocs, a leading provider of software and services to…

Sonata Software announced signing of definitive agreements to acquire GAPbusters Limited (GBW), the Melbourne headquartered company that has been…

mParticle announces new funding and the launch of new capabilities, featuring a LiveRamp to help brands deliver privacy-friendly personalization at an…

2019 was a good year for Quick Service Restaurant (QSR) sales, with the highest guest check averages coming from new sales channels, according to…

Telecommunications, one of the fastest-growing industries, uses Artificial Intelligence and in several business operations to enhance customer…

Using WhatsApp as a Customer Service Channel Will Improve Customer Experience for Vehicle Service Booking Global cloud communications software and…

M Suite targets high-end markets with elevated design and experience MoxiWorks, the leading real estate technology platform, announced the launch…

Vector Capture, Workflows and TMS integration now available for thousands of Honeywell clients in their pursuit to help transportation companies speed…

Industry's First Platform to Give CX Leaders Visibility Into Performance With Tools for Driving Improvement of Frontline Teams Stella Connect, a…