customer experience

Field service management solution helps organizations improve the efficiency of end-to-end field service operations and increase customer satisfaction…

ibex , a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, and TPG Inc., a leading provider…

Cutting-edge AI-powered platform elevates customer communication and experience management to unprecedented levels.  O'Neil Digital Solutions, a…

Feedback gathered by KLAS Research exhibits 100% of customers are "highly satisfied" thanks to immediate positive outcomes –– including improved…

New offering includes a powerful, intuitive form solution, a collection of app integrations, and customisable templates for event registrations,…

Tecnotree, a global digital platform and services leader for 5G and cloud-native technology, proudly unveils the launch of MTN D-Stack, under the…

Purpose-built solutions expedite carrier responses and reduce operational burden, leveraging domain-specific AI and automation capabilities  Ushur,…

eBook Explains How to Achieve Next-Gen Customer Interactions Using Generative AI (GPT) with Concrete Use Cases and Explanations, Defines How Roles and…

Embedded Artificial Intelligence and Machine Learning Capabilities Will Transform Operations and Customer Experience Functions while Boosting…

Programs leveraging TP Configuration significantly reduced handling times and escalations  Teleperformance, a global leader in digital business…