customer experience

The secret to effectively reacting to customer feedback is to involve the whole organisation, especially at low levels, says Critizr. It often…

For the Second Consecutive Year, Financialforce Is the #1 PSA Leader Recognized by G2 FinancialForce, the #1 Enterprise Professional Services…

Technology and Customer Focused Business Leader to Turn Customer Experience into a Key Differentiator Global cybersecurity leader Forcepoint …

Integration Offers Salesforce Customers Faster Access to the Right Knowledge from Within Salesforce Service Cloud or Community Cloud MindTouch, a…

New Integration for Genesys PureCloud Enables Businesses to Offer the Best of Human Empathy and Automation in Customer Service The use of…

Francis Silva to Lead Team and Evolve Offerings as Demand Soars for Complex Analytics and Data Management Services Bond Brand Loyalty, a global …

Study commissioned by real-time omnichannel marketing automation leader reinforces importance of omnichannel shopping experience driven by…

Will Leverage Insurity’s Leading API Ecosystem and DigitalXPerience Studio to Create Unique Customer Experience Insurity, Inc., a leading provider…

Leading Industrial Tools and Services Supplier Benefits from Confirmit’s Holistic Approach to CX Programme Development Cromwell, a leading UK and…

Award Derived from Sentiment Ratings Provided by TTEC Employees TTEC Holdings, Inc., a leading digital global customer experience technology and…