customer experience

Artificial Intelligence has paved a new way for innovations that have transcended any other technology’s impact on society. Influencing and becoming a…

There are multiple reasons that tried-and-true IT management methods are not as useful or helpful as they once were. The talent skills gap,…

Could you tell us about your journey in technology and how you started at Salesforce? When I was in business school at the Kellogg School of…

Western Governors University Improves Response Times by 20% with 80% of Calls Answered Within 30 Seconds Western Governors University (WGU), a…

NICE’s Advanced AI-Based RPA Is Being Used to Automate Both Front and Back-Office Operations to Increase Employee Engagement and Increase Customer…

New Insights from "State of Customer Marketing Maturity 2020" study for the Middle-East Manthan, the leading customer marketing and experience…

What does Marmite sound like? Should its voice be as divisive as its taste? Do brands borrow a celebrity voice, and does the voice change depending on…

Could Enable the Use of Open Data and AI to Match Cancer Patients with Clinical Trials and Experimental Therapies Clinical trials are an essential…

Latest Innovations Simplify Feedback Analysis Across Social, App and Online Channels Confirmit has announced a tranche of new features to its …

Powerful New Integrations Within CX Unity Help Brands Use Data to Create and Deliver Tailored Experiences to Known and Unknown Customers To help…