News Zendesk Introduces WhatsApp for Zendesk in Asia AIT News Desk Sep 11, 2019 Zendesk, Inc. announced WhatsApp for Zendesk is now available across Asia Pacific (APAC). The new WhatsApp Business API connector, which was first…
News Uber Global Director to Share Game-Changing Strategies for Continuous CX Improvement AIT News Desk Sep 10, 2019 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange Showcases the Latest CX Thought Leadership Kal…
Natural Language Binary Fountain Launches New CX and Engagement Features to Further Enhance Its Customer Experience… AIT News Desk Sep 10, 2019 Binary Fountain Continues to Expand upon Its CX and Reputation Management Platform with New Social Media Management, Listings Management and Employer…
Automation Ada Named to 2019 Linkedin Top Canadian Startups List AIT News Desk Sep 6, 2019 Ada announced that it has been named to the 2019 LinkedIn Top Startups list in Canada, which honours the country’s 25 most sought after startups. Ada…
Computing Weekendesk, Leading Travel Services Provider, Reserves Talkdesk for Cloud Contact Center Solutions AIT News Desk Sep 5, 2019 Talkdesk to improve customer experience for Weekendesk by boosting contact center efficiency through seamless Salesforce integration, reporting and…
Guest Authors 7 Ways to Convert Your Visitors into Customers Using an Intelligent Chatbot Dhruv Mehta Sep 5, 2019 This guest post underlines the seven ways to convert online visitors into customers using an Intelligent Chatbot. Do you receive a lot of traffic…
News Satisfi Labs Announces Partnership with Riverbanks Zoo and Garden to use Conversational AI to Reduce… AIT News Desk Sep 5, 2019 AI-Powered Knowledge Management Platform Scales Customer Service for Increased Visitor Numbers and Addresses Guest Inquiries 24/7 Satisfi Labs…
SaaS PROS Launches Integrated Retail Platform for Airlines’ Shift to Digital Selling AIT News Desk Sep 4, 2019 Pros Retail for Airlines Delivers Offer Optimization Across All Airline Digital Retail Channels for Exceptional Customer Experience PROS®, a provider…
News Hyperlocal Marketing, for E-Commerce? AIT News Desk Aug 30, 2019 Davines and Hyperlocology Prove the Model for Success How exactly does hyperlocal advertising and e-commerce work together? After all,…
Guest Authors Using Conversational AI to Improve Customer Experience Henry Iversen Aug 29, 2019 Customer Experience should be top-of-mind for any customer-facing business in the digital age. But as consumers increasingly take their interactions…