customer experience

Zendesk, Inc. announced WhatsApp for Zendesk is now available across Asia Pacific (APAC). The new WhatsApp Business API connector, which was first…

15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange Showcases the Latest CX Thought Leadership Kal…

Binary Fountain Continues to Expand upon Its CX and Reputation Management Platform with New Social Media Management, Listings Management and Employer…

Ada announced that it has been named to the 2019 LinkedIn Top Startups list in Canada, which honours the country’s 25 most sought after startups. Ada…

Talkdesk to improve customer experience for Weekendesk by boosting contact center efficiency through seamless Salesforce integration, reporting and…

This guest post underlines the seven ways to convert online visitors into customers using an Intelligent Chatbot. Do you receive a lot of traffic…

AI-Powered Knowledge Management Platform Scales Customer Service for Increased Visitor Numbers and Addresses Guest Inquiries 24/7 Satisfi Labs…

Pros Retail for Airlines Delivers Offer Optimization Across All Airline Digital Retail Channels for Exceptional Customer Experience PROS®, a provider…

Davines and Hyperlocology Prove the Model for Success How exactly does hyperlocal advertising and e-commerce work together?  After all,…

Customer Experience should be top-of-mind for any customer-facing business in the digital age. But as consumers increasingly take their interactions…