Analytics Lookcast Is Now Sap-Certified with Techedge Connector for Sap C/4HANA Commerce AIT News Desk Jul 15, 2019 Techedge is proud to announce the certification of its connector for SAP C/4HANA for Lookcast, a customer experience platform that has rethought the…
Analytics CONCURED Named a Cool Vendor in Gartner’s 2019 ‘Cool Vendors in Personalization’ Report AIT News Desk Jul 11, 2019 The Report Identifies “Five Vendors That Go Beyond Targeted Marketing and Custom Offers to Unleash New Opportunities for Personalization.”…
Chatbots & Intelligent Assistants 70% of U.S. Employees Hold Positive View of AI in the Workplace Today AIT News Desk Jul 11, 2019 Genesys Survey Results Challenge Common Assumptions About AI Job Displacement Fears Despite recent doom-and-gloom anecdotal reporting, a…
Robots AI Drives RPA Deployments for Better Customer Experience and Higher Revenue Growth AIT Staff Writer Jul 10, 2019 RPA Needs to Be Part of a Cross-Organizational Plan for Automation, as It Can Improve Business Results with Efficient Processes and Employee…
Customer Experience Qualtrics CustomerXM Witnesses Unprecedented Growth with Global Brands Choosing Qualtrics for… AIT News Desk Jun 14, 2019 More Than 75 Percent of the Fortune 100 Use Qualtrics to Power Their Experience Management (XM) Programs Qualtrics, the leader in experience…
Automation NICE inContact CXone Takes Gold in Contact Center World Awards for Best Technology Innovation AIT News Desk Jun 14, 2019 CXone Wins Top Ranking Performers Award for Best Live Agent Support Solution NICE inContact, a NICE business, announced that NICE inContact CXone,…
Sales and Customer Support Why Customer Experience Is Essential Today, and How Businesses Can Capitalize on It Jayaram Bhat May 18, 2019 The latest rage in Customer Experience (CX) is … well, customer experience. That is, the word experience is being emphasized more today than ever…
Computing Sinequa Rolls out Next-Level AI & UI Powered User Experience Framework Viraj T May 13, 2019 Sinequa, one of the leaders in the search and analytics market announces next-level customer experience platform powered by AI & UI. The new…
Machine Learning Next-Generation Support from SAP Leverages ML and AI to Improve Customer Experience AIT News Desk Apr 12, 2019 SAP SE announced enhancements to its Next-Generation Support concept. These include developments to AI-driven features such as incident solution…
News Gartner Names Capgemini a Leader for CRM and CX in Its 2019 Magic Quadrant Viraj T Feb 26, 2019 Capgemini’s Ability to Innovate and Execute Gets Them Industry Recognition Over the years, Capgemini has developed deep expertise in enabling its…